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Frequently asked questions

Quick answers to the most common questions about Yukon TV.

Find instructional videos, guides, and more helpful materials in our Yukon TV support library.

Find instructional videos and guides in the Yukon TV support library.  

Switching to Yukon TV

GCI will stop selling our existing cable TV service to new customers in November 2020. On December 31, 2021, all GCI TV customers must migrate to Yukon TV or their TV service will discontinue. From the date you discontinue your GCI TV, you will have 14 days to return your equipment to GCI or be charged an unreturned equipment fee.
Your channels aren’t going away, they’re being migrated to Yukon TV. As an existing GCI TV customer, you already have access to Yukon TV and can continue viewing all channels in your plan package, on Yukon TV. All you need to do is activate this service. You will automatically enjoy 60 days free.1

 

1Offer for 60 days free Yukon TV requires a switch to that new platform — you will still be billed for your existing GCI TV service until you return your cable TV equipment to GCI. Your existing service will be terminated once you return any cable TV equipment to GCI, or automatically by GCI 60 days after you switch. Regardless, you must return your old TV equipment within 15 days of service termination to avoid unreturned equipment fees. Once you switch from your existing cable service to Yukon TV, you will not be able to switch back.

You still have time before you need to take action. Your existing TV service will remain active until the end of the year, though channels will continue to be removed up until that time. To maintain GCI TV service after the end of the year, and to get full access to all channels in your plan package today, you will need to upgrade to Yukon TV — available now. To help make the transition, we’re offering two months of free service on Yukon TV.
You can upgrade to Yukon TV and get the same channel lineup you currently have, for a very comparable price. Many customers will actually save money by upgrading because Yukon TV doesn’t require cable boxes or their monthly fees. We also have some great promotional offers available to save you money and help ease the transition to Yukon TV!
Your experience on Yukon TV will be a lot like what you’re already used to. You’ll continue to enjoy live and recorded TV, on-demand viewing, and a huge selection of content. Yukon TV upgrades your experience by always delivering all channels in high definition and frees you to watch your favorite movies, shows, and sports from your favorite devices.

Accessing Yukon TV

The following is required to access Yukon TV:
Customers are required to have GCI home internet in order to establish a connection to GCI’s core network, which is the data source behind Yukon TV service. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data.
Any GCI internet plan will be sufficient to satisfy the connectivity requirements of Yukon TV. Streaming Yukon TV at home does not count towards your home internet plan’s included high-speed data.
Yukon TV is not currently available on internet browsers or smart TVs, though we hope to offer these additional options in the future. Please check our supported devices page for the latest in device compatibility.

Using Yukon TV Features

Once you have worked with a GCI representative to get connected to your Yukon TV plan, you can upgrade your plan and viewing features at MyGCI.
Yukon TV is a new platform, and allows for recording, pausing, and fast-forwarding like your existing box, plus some new features like Go Back, Restart, and cloud storage. (Not all features are available for all content on Yukon TV.)
Yes, all Yukon TV plans include local channels.
In many cases, yes. Yukon TV lets you access network-approved recordings off-network through our mobile app. You can also access live and on-demand content via network TV Everywhere apps like WatchESPN, Watch HGTV, Bravo NOW, Fox News, and dozens more. Not all channels are available in all locations—some can only be accessed from your home.
This popular feature is available on most networks. It allows you to watch previously aired programming for up to 72 hours. That means even if you forgot to record a show, you might still be able to watch it with Go Back. To experience this feature, scroll back in the Guide and look for the Go Back icon, which appears as an arrow on a circular path.
Your experience on Yukon TV will be a lot like what you’re already used to. You’ll continue to enjoy live and recorded TV, on-demand viewing, and a huge selection of content. Yukon TV upgrades your experience by always delivering all channels in high definition and frees you to watch your favorite movies, shows, and sports from your favorite devices.

More About Yukon TV

Yukon TV is a state-of-the-art streaming TV app that lets you watch live and on demand from your phone, tablet, and some of your most popular streaming devices like Apple TV or Android devices. Instead of having to rent a cable box you can just download the Yukon TV app and enjoy your subscription on your own equipment, without the equipment fees.

Learn more about supported devices ➔
We are bringing our television service into the modern day and age. Much like VCRs were replaced by DVD and Blu-ray players, streaming apps are the new, more efficient way to deliver video content. As our network continues to grow and support increasing internet and mobile connectivity demands, the modernization of our TV service will allow us to redistribute some of our network resources to support the growing use of data.
GCI is not exiting the TV business; we’re improving the way we deliver TV. Much like VCRs were replaced by DVD and Blu-ray players, cable box technology is being replaced by streaming technology. So, we’re replacing our outdated TV service (think, cable boxes) with our new TV service, Yukon TV. Oh, and when we say “streaming,” it just means that what you watch is being viewed over an internet connection — no longer over a limiting coax cable. Just think of it as TV without clunky cable boxes and their monthly fees!
Yes, all Yukon TV plans include local channels.

Promotions

The 30 days free offer is for new GCI TV customers and it applies a discount equal to one month’s plan fee to your first bill. It does not cover any prorates applied at the time the customer begins service.

The 60 days free offer is for existing GCI TV customers and is designed to help customers transition from existing GCI cable TV equipment to the new Yukon TV streaming app. You can keep your existing TV service and enjoy your free 60 days of Yukon TV simultaneously, with the same channels as your existing plan, so that you have the opportunity to set up your cloud recordings on Yukon TV while watching your existing recordings on your current box. You cannot transfer your recordings between services, so this allows you to build a new content library on Yukon TV while consuming your previously recorded programs on your current box. At the end of 60 days, your existing cable TV will automatically be disconnected, and you will be required to return your equipment within 14 days to avoid unreturned equipment fees. You can also choose to disconnect your existing GCI cable TV prior to the end of 60 days and enjoy free TV content from the end of your current cable TV billing date to the end of the free 60-day period.

Offer for 60 days free Yukon TV requires a switch to that new platform — you will still be billed for your existing GCI TV service until you return your cable TV equipment to GCI. Your existing service will be terminated once you return any cable TV equipment to GCI, or automatically by GCI 60 days after you switch. Regardless, you must return your old TV equipment within 15 days of service termination to avoid unreturned equipment fees. Once you switch from your existing cable service to Yukon TV, you will not be able to switch back.

Unfortunately, you can only have one free device associated with your account. If you’d like to claim another free device offer, you must first pay off your existing free device.