UPDATED as of December 31, 2019
GCI is committed to delivering quality, innovative communications services to our customers. From the time you sign up for GCI Services, as you use these services, and as we provide additional services, you entrust with us your information. This information enables us to provide and support services, and the ability to improve, develop, and market services and content to enhance our customers’ experiences.
Because your information is important to us, we use reasonable and appropriate technical, security, and procedural measures as a safeguard to mitigate the chances of loss, misuse, and unauthorized disclosure.
Information may be collected when you provide it directly to us, such as by signing up for service or registering a user account (for example, your contact and billing information) and when generated from your use of our Services (for example, network or service performance data, device settings, and usage data).
Your use of GCI Services will sometimes generate or deliver personally identifiable information, which may be collected in connection with those Services (“Personal Information”). Personal Information is data associated with you that (1) is not already publicly available and (2) specifically identifies who you are. The type of Personal Information collected, which may vary depending on your subscribed Services, may include such items as your state driver’s license/ID number, social security number, credit/debit card number, bank account number, or similar account information. Aggregate, anonymous, de-identified, or other information that does not identify who you are when used by itself is not Personal Information and may be used or disclosed by GCI.
More specifically, when linked with the identity of a specific person, Personal Information includes:
We use this information for a number of different purposes, including:
GCI is committed to protecting the privacy of your Personal Information. We maintain reasonable and appropriate physical, electronic, and administrative measures in place to mitigate the chance of unauthorized access to or improper use of your information.
Because no security tool can provide absolute protection, however, we cannot guarantee that your Personal Information will not be subject to inadvertent disclosure through illegal or unauthorized acts by third parties. In the unlikely event of inadvertent disclosure, we will notify you as required by law.
In the course of providing your Services, GCI may share Personal Information with our affiliates, contractors, service providers, business partners, and other third parties we use to support our business and provide customers with Services. These third parties will be contractually bound to protect your Personal Information and prohibited from using such information for any other purpose. Subject to the above, without your consent, GCI will not sell, trade, or disclose Personal Information that would specifically identify a customer, unless and except to the extent permitted by law.
Under certain circumstances, GCI may be required to disclose Personal Information without your consent:
In the event of a merger, sale, transfer, restructuring, or any other reorganization of some or all of GCI’s assets, your Personal Information may be transferred to a buyer or other successor.
GCI Websites may contain links to other websites, including those of third parties that act on our behalf as agents, suppliers, or providers and that may have their own privacy policies. You should be aware that your information may be provided or conveyed by clicking on a link to another company’s website or advertisement from our Websites.
We do not control the tracking practices of third parties. We encourage you to consult the privacy policies of third parties whose services you use, as well as websites you visit and with which you do business to learn more about how those parties may use your information.
As permitted by federal law, GCI may use the systems for providing cable service to collect Personal Information necessary to provide Services to our customers and to protect against any unauthorized access to such Services. Such information may be disclosed without a customer’s consent when necessary to provide these Services or to conduct legitimate related business activities. (Personal Information does not include aggregate data or other data that does not identify a particular person.)
Under certain circumstances, GCI may also be required by law to disclose viewership data without your consent, such as to a governmental entity in compliance with valid legal process (such as pursuant to warrants, court orders, or subpoenas), but only after you have had an opportunity to contest the claim. Similar disclosure of viewership data to a non-governmental entity may also be necessary to comply with a court order, but only after you have been provided notice of such an order.
Also as permitted by federal law, GCI may disclose subscriber names and addresses for other purposes, such as to charities, marketing organizations, and other businesses in the form of mailing lists that do not reveal any information about your viewing habits or transactions made over the cable system. Additionally, GCI may, directly or through its service providers, combine your non-personally identifiable viewing activity with demographic and other information to provide GCI with audience analysis data. We may share this non-personally identifiable information with others for programming, marketing, advertising, and similar purposes. We will not provide third parties with Personal Information, unless we have received your consent, except as required or permitted by law. If you do not wish to have your information shared in this manner, please see “Your Choices” below.
CPNI is a special category of information that includes individually identifying information about who, when, and where you call, how much you spend on local, long distance, and wireless telecommunications services, which service plans you use, and information appearing on your bill regarding the type of services and features used, and it is protected by federal law. GCI does not sell or provide CPNI to any third parties. Under certain circumstances, GCI may be required to disclose CPNI without your consent, such as to comply with any laws, court orders, or subpoenas.
Within GCI, we use CPNI for billing purposes, to provide and change GCI Services, to contact customers for account service issues, and to provide information about other GCI products or Services that may be of interest. You have a choice about whether GCI shares your CPNI within our family of companies to create marketing offers regarding our other Services.
For wireless subscribers, GCI and GCI’s Apps primarily use location data (information about the location of your wireless device) to enable and support mobile and data Services and to provide 911 emergency services. Other third party applications may also ask for your permission to use your location data for additional purposes. Please consult the respective policies of these third parties to learn more about their privacy practices.
Some GCI Apps that we offer for use with GCI local, long distance, and wireless telephone Services (including the Cloud Voice and Visual Voicemail apps) have access to additional information relating to your use of our Services, including any “Contacts” you have imported into the Apps, and the content of voicemails you have received. We do not use this information for any purpose other than to allow you to make calls and listen to voicemails using our Apps.
Information about browser activity and App usage activity may be used in order to maintain and improve GCI’s network, Websites, Apps, and content performance. In particular, when you browse GCI Websites and use GCI Apps, we may collect information about your device, your visit (such as your IP address, browser type, device settings, and other statistical information), and your App usage. We use such information for operational purposes, as well as to help tailor advertisements to better match your interests and to deliver more relevant marketing messages on our Websites, Apps, via e-mail, or via other GCI Services and devices.
Many of the third-party advertisers that place tracking tools on our Websites are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties’ collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook’s ad preferences tool and Data Policy.
In addition, our Websites and Apps may use a technology that allows us to record clicks, mouse movements, page scrolling, and text typed into forms. This information does not include bank details or other sensitive financial information from our online payment forms. This data helps us improve our Websites’ usability. It may also be stored and used for aggregated and statistical reporting.
When you visit our Websites or use our Apps, we may request information about your location. This location information allows us to provide location-based services, such as presenting you with a low bandwidth version of our Websites, tailoring advertising for you based on your location, and customizing the content that is displayed. In order to access certain video Services from your mobile device (including through our Apps), you may also be required to share your device’s location information with us, which enables GCI to determine the content available to you in your location.
If you prefer not to share your location, you may do so in the settings of your browser or on your device. Please note that by opting out of sharing location data, your access to some Services may be limited or eliminated.
GCI is concerned about the safety and privacy of all our users, particularly children. Minors cannot become GCI subscribers, and we do not knowingly collect Personal Information from children under 13 without parental consent. If we learn we have collected Personal Information from a child under 13 without such consent, we will delete such information.
For information regarding safety and controls related to GCI’s cable service, please view GCI TV Parental Controls.
GCI is committed to protecting your privacy and offers the following choices to help manage the use of your customer information, including Personal Information. For questions about the choices described below, you may reach Customer Service at firstname.lastname@example.org or via phone at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800. (Please note that the selections described below will not apply to customer-service or account-related notifications for your current subscribed GCI products or Services.)
You may decline to receive offers for other GCI Services based on your CPNI, and your decision to do so will not affect the provision of any Services to which you currently subscribe. To opt out of this type of marketing, please e-mail your request to email@example.com by including your (1) name, (2) home address, (3) home telephone number including area code, (4) Service number including area code, (5) Service billing address, and (6) Service account number. You may also send your request in writing via U.S. Mail to:
Attn: Customer Service
2550 Denali Street, Suite 1000
Anchorage, Alaska 99503
GCI will honor your opt-out request until affirmatively told otherwise.
If you do not want your name and address shared with third parties for “mailing list” purposes as described above in this notice, please contact customer service at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800.
If you do not wish to receive marketing information via e-mail, you may opt out by following the “unsubscribe” instructions included in the e-mail message.
If you do not want your non-personally identifiable viewership data combined with demographic or other similar information and shared with unaffiliated third parties, you may opt-out by sending an e-mail to firstname.lastname@example.org (1) with “Viewership Data” in the subject line and (2) your name and GCI Service account number in the e-mail.
GCI maintains an internal Do Not Call List to limit telemarketing at your request. To be added to this list, please contact Customer Service. To limit general telemarketing inquiries, you can also add your wireline or wireless telephone number free of charge to the Federal Trade Commission’s National Do Not Call Registry by visiting and following the instructions at https://www.donotcall.gov. (Please note that registration with the federal registry alone will not exclude calls from GCI, which is permitted under law to make calls to customers with whom it has an established business relationship.)
If you would like to stop receiving marketing text messages, please contact Customer Service at (907) 265-5400 (Alaska) or toll-free at 1-800-800-4800.
GCI honors requests from customers for their own account information (such as name, address, or billing information). Please contact Customer Service, and we will correct any such information that may be inaccurate. GCI TV subscribers, upon request, may also review their Personal Information during regular business hours once GCI has been given a reasonable period of time to locate and prepare the information for review.
Last Modified: 12/31/2019