Frequently Asked Questions about
The following FAQs are intended to answer the most common questions asked by GCI customers who have received notifications of claimed infringements involving their Internet accounts. If your question is not answered below, please contact the GCI Copyright Management Team at 907-375-7240 from Monday through Friday during the hours of 8am – 8pm.
Copyright claimants and their agents can be vigorous in searching for potential infringements of their works on the Internet. To curb infringements, they will often notify online service providers of the infringements. While hosting services like YouTube and Facebook can take material off their systems, and search engines like Bing and Google can remove material from their index, an Internet service provider like GCI does not provide those types of service. It only allows customers to connect to the Internet and, while connected, to transmit or receive data.
Copyright claimants may send us notifications of claimed infringement to advise us of potentially illegal conduct using our system. While we do not monitor or know what our customers send or receive by using our service, we have a strong policy against our customers engaging in infringements, and we may use notifications of claimed infringement as a guide to determining whether we will terminate an account.
Notifications of claimed infringement can result from a number of different conditions. Assuming that a notification is accurate, it may result from the detection by a copyright holder or an agent that someone has used your account to send or to receive copyrighted material. That may be you, someone in your family, a visitor to your home, a neighbor or stranger who may have access to your wireless network, or even a distant stranger who may have obtained access to your computer because of a virus or other malware. Regardless of who has used your Internet access or equipment, and regardless of your personal involvement in or legal responsibility for any infringement, we require that our account holders take steps to avoid situations that may prompt notifications of claimed infringement associated with your GCI Internet account.
Please note that, while the following is intended to assist you in resolving your questions and avoiding potential liability, none of the information contained here should be construed as legal advice. If you have received a notification, you should consider consulting with an attorney who is expert in copyright law.
If you received an email from GCI about a notification of claimed copyright infringement, that means a copyright holder or its agent has claimed that your account has been associated with acts of copyright infringement. The email from GCI provides information about the claim. Receiving such a notification does not mean that you have been personally accused of wrongdoing but rather that you are being alerted to a claim of illegal activity over your Internet access connection.
Upon receiving notice that your account might be associated with copyright infringement, you should investigate the issue to ensure that your account is secure and that no one with access to your network is engaging in any infringement. If you have any question about copyright law or possible legal liability, you should consult a lawyer who is knowledgeable about copyright law.
You should consider the following steps to protect your internet account against improper use:
If you received an email from GCI regarding a notification of claimed infringement for material that you legitimately purchased, it is possible that a file-sharing application on your computer scanned your hard drive and made your music, software or movie files available to others over the Internet. You should understand a copyright owner might sue you even for an automated event. For this reason, you should take steps to disable any software that might expose your materials to others on the Internet.
Uninstalling the file-sharing application is the best way to stop your files from being made available to others on the Internet. A few popular file-sharing programs you may find on your system are eDonkey2000, eMule, Limewire, BearShare, FastTrack, Overnet, WinMX, Ares, DC++, Shareaza, Soulseek, KaZaA, Morpheus, Gnutella, and BitTorrent clients such as Azureus, BitTornado, BT++, BitComet, Vuze, µTorrent, and BitLord.
If you need certain file-sharing software applications for lawful purposes, you should ensure that you know the exact characteristics of the software you are using and configure it to avoid conditions that may lead to claims of infringement against you.
United States Copyright Office Main Page:
World Legal Resource Center, Internet Law Library:
Copyright Infringement information as provided by the Motion Picture Association of America:
The MPAA has also created a search tool to find movies and television online from legal sources, which can be found at http://www.wheretowatch.com.
Sound recording sponsors have provided information on where to find legal sources of music streaming and downloads, which you can find at http://www.whymusicmatters.com/whymusicmatters.com/find-music.html.